By 2013, the clatter and crash of tablet computers tumbling to the floor of AGCO’s Jackson, Minnesota, plant had become, to put it mildly, an issue. “There’s not really much of a flat surface on a tractor,” says Anthony Buckentin, a manufacturing lead at the AGCO® facility. “One little bump and it’s on the floor.”
Such accidents proved as expensive as they were disruptive. Smash a tablet from a drop of 4 feet or less and the warranty covers the damage. The tractors rolling out of the Jackson plant stand quite a bit taller, and it wasn’t unusual—perhaps twice a month—for the tablets to fall from a height of 10 feet or so, break and cost AGCO a hefty $3,000 to replace.
The tricky bit: The tablets were supposed to be the solution. Read the rest of the story.